Tag Archives: awards platform

BetterBNC’s Outstanding Customer Support

At BetterBNC, our mission is to help all of our users enjoy a successful contest experience. A lot goes into that – intuitive design, great features, and robust capability.  But there’s one particular feature that turns out to be one of the strongest components of the BetterBNC®  contest platform – our tech support.

At BetterBNC, Tech Support is not an add-on; it is not an additional charge; and it is not available for just a couple of hours in the day. Our Tech Support team is available to help contest administrators, contestants and judges if and when they need it and all support for the year is included in the base price.

TroubleTicket_redThe team is eager to help contest users with their experience.  It’s easy to contact them – the platform user simply submits a Trouble Ticket which is automatically forwarded to Tech Support. Tech team members monitor user inquiries seven days a week, early until late. Additionally, questions submitted are reviewed by BetterBNC to determine whether platform changes are needed to address the issue for all users.

Contact us if you have any questions or would like to take a look at the platform and consider it for your contest.