At BetterBNC our mission is to help all of our users enjoy a successful contest experience. A lot goes into that – intuitive design, great features, and robust capability. But there’s one particular feature that often goes unnoticed which turns out to be one of the strongest components of the BetterBNC® journalism contest awards platform.
It’s rarely asked about up front but is critical to a contest’s success and ultimate customer satisfaction – it is our Tech Support. At BetterBNC, Tech Support is not an add-on; it is not an additional charge; and it is not available for just a couple of hours in the day.
Our Tech Support team is available to help contest administrators, contestants and judges if and when they need it. I asked Cody, a member of the Tech team, what issue he is asked about most frequently. No surprise to many, he said it is users forgetting their passwords. As Tech Support goes, it’s a good problem to have and an easy one to solve.
The team is eager to help contest users with their experience. It’s easy to contact them – the platform user simply submits a Trouble Ticket which is automatically forwarded to Tech Support. Tech team members monitor user inquiries seven days a week, early until late. Additionally, questions submitted are reviewed by BetterBNC to determine whether platform changes are needed to address the issue for all users.